The manufacturer hereby warrants to the original purchaser that this product is free from defects in materials and workmanship under the following terms:
1. Warranty Period
Lifetime warranty on belt and motor, 5-year warranty on parts, 1-year warranty on accessories from the original date of purchase.
2. Service Process
• If the product must be returned to the manufacturer for service, the purchaser is responsible for all shipping costs both ways.
• You must call the service hotline before removing or returning the product.
• The manufacturer will, at its discretion, repair or replace any parts confirmed to be defective.
• A valid proof of purchase is required for all warranty service.
3. Product Changes
The manufacturer reserves the right to make changes to current and future products without obligation to modify previously manufactured units.
4. Warranty Validation
This warranty is valid only if the product has been installed according to the manufacturer's official installation instructions.
5. Limitations
This warranty does not cover defects, damage, or failures resulting from:
• Lack of or improper preventive maintenance or adjustment.
• Continued use after a known defect is apparent.
• Unauthorized modification, alteration, or repair.
• Acts of God, force majeure, or external causes such as power surges.
6. Non-Covered Items
• Consumable parts (e.g., batteries, fuses).
• Sensitivity adjustment services.
• Remote control signal reception range.
7. Voiding Conditions
This warranty is void if the product is damaged due to:
• Water damage, moisture, or condensation.
• Electrical power faults or surges.
• Natural disasters or acts of God.
• Service or modification by unauthorized personnel.
• Radio frequency interference.
• Failure to perform required maintenance.
• Outstanding payments must be settled.
8. Legal Provisions
• This warranty is governed by the Trade Practices Act and relevant state/territory consumer protection laws.
• This warranty supersedes all other express or implied warranties, including the implied warranties of merchantability and fitness for a particular purpose.
• The manufacturer shall not be liable for any incidental, consequential, or indirect damages, including but not limited to loss of profits or revenue.
9. DoorxMatic Customer Service
• Product Registration: www.doorxmatic.com/warranty
• Technical Support & Troubleshooting: www.doorxmatic.com/support
• Customer Service Email: support@doorxmatic.com
10. Before Contacting Support, Please Have Ready:
• Product Model Number
• Serial Number
• Proof of Purchase Information
(The manufacturer reserves the final right to interpret these warranty terms.)
Warranty Registration